Refund Policy

No Hassle Returns! 

All of our hammocks have a 1-year manufacturer warranty, if you have any issues with your hammock please email [Hello] at HammockTown.com with your order number and we'll make it right.

30 day returns on unused hammock merchandise. If you change your mind or ordered the wrong hammock send us an email and we'll refund your entire order no questions asked. Your refund will be processed in 7-10 days. (Just pay for return shipping).

Refund Restrictions

Some customers enjoy ordering unique products to take pictures with and than want to return them. We are a small business with less than 5 employees and can't incur these costs, once a product is opened we can't sell it a new. 

For Cacoon Hammocks you'll be charged a 15% restocking fee and refunds will not be processed for Cacoon hammocks when a discount code is applied. You can read more about the Cacoon Hammcok Return policy here.

For FlowerHouse hammocks you'll be charged a 25% restocking fee and refunds will not be processed for FlowerHouse hammocks when a discount code is applied. You can read more about the FlowerHouse Return Policy here.

IF you have any additional questions email us!

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